SOP Of Return

1、Transport return

1） Before return the cargo, driver must phone transport controller Tatenda to confirm. Tatenda report to Kim and Kim discuss with sales manager to make a decision.

2） If driver not phone transport controller and return the stock, KOT will not accept the return and no payment on this return load.

3） When return stock arrived yard, transport controller must check the cargo against with the delivery note. Result must be report to Kim.

4） If there is KOT’s problem, we pay the return and re-sent transport fee. If there is client’s problem, client must pay the return and re-sent transport fee.

5） Return order must like a now order been re-sent.

6） If client not need the stock anymore, must do return and credit within 1day.

2、JHB return

1)  Client carries invoice or delivery note and cargo to return point.

2)  Received clerk check the cargo against to invoice or delivery note.

3)  Received clerk make a GRN according to the physically received cargo, client sign.

4)  Received bring the invoice or delivery note and client signed GRN to indoor sales manager(Mandy) to make a credit.

3、DBN return

1)  Open pallets no return

2)  Client must carries the cargo to warehouse for return

3)  Client Return must give the permit from indoor sales.

4)  Indoor sales must inform DBN warehouse manager (Coco) about return’s details: Invoice number\code\shade\quantity.

5)  Stock return to the DBN warehouse and DBN warehouse sent us a GRN.

6)  DBN warehouse manager according DBN GRN and invoice make a GRN.

7)  Handover GRN to indoor sales manager to make a credit.

4、Return when delivery

1)  When client need return by KOT delivery vehicle, need get permit from indoor sales.

2)  Indoor sales need inform transport coordinator about return cargo’s detail including Invoice number\code\shade\quantity.

3)  Transport coordinator inform driver bring back the same cargo.

4)  Truck come back to the return point and make the GRN

5)  Received clerk handover the GRN to indoor sales manager.

6)  Indoor sales manager according GRN make a credit.

5、Not allow return condition

1)  Discount cargo

2)  Delivery to client’s client site

3)  Shorted paperwork